Delete Account and Data

This page is the public deletion request resource for the Pharma Head Retailer mobile app. You can request deletion even if you have uninstalled the app or cannot access your account.

Deleting your account removes your ability to sign in to Pharma Head Retailer. Some transaction, invoice, tax, pharmacy, fraud-prevention, security, and dispute records may be retained where required by law or legitimate compliance obligations, as explained in our Privacy Policy.

Request Deletion In The App

Open the Pharma Head Retailer app.
Sign in with your registered mobile number.
Go to Account.
Choose Delete Account.
Review the retention notice and confirm deletion.

Request Deletion Without The App

Email us from your registered business email, or include your registered mobile number, shop name, and city so we can verify the account before deletion.

Email Deletion Request

What We Delete

Account login credentials and OTP data.
Profile contact details such as name, phone, address, GSTIN, and drug license number where not legally required.
Agency links, notifications, support context, and optional app data that is not required for compliance.
Eligible retail billing customer, patient, prescription, inventory, and purchase data that is not legally required to be retained.

What May Be Retained

We may retain orders, invoices, ledgers, payments, returns, tax records, audit logs, pharmacy records, security logs, and dispute records for the period required by applicable law. Where retention is required, account profile details are restricted and de-identified where practical.

Timeline

We aim to acknowledge requests within 7 business days and complete eligible deletion or de-identification within 30 days, unless a longer period is required for legal, regulatory, security, fraud-prevention, or dispute-resolution reasons.

Contact

Email: [email protected]